Development Coach, HRCC

What are we looking for?

We believe the success in this role will demonstrate itself through the following attributes and skills:

• Work well under pressure, effectively balance multiple concurrent demands, and appropriately prioritize responsibilities.
• Excellent social skills that build trust and instill confidence to motivate and influence others with positive and high-energy!
• Drive high efficiency with accountability for outstanding performance levels by challenging teams and individuals to be their best.
• Build, evaluate, and change course as needed while challenging the status quo and recommending improvements.
• Change leader who collaborates effectively on large-scale projects with staff across different departments.
• Total discretion and confidentiality regarding sensitive information.

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• Prior leadership experience with Hilton (example: New Hire Concierge, Assistant Coach, Development Coach Partner, Development Coach)
• One (1) year in a customer-focused sales or service role
• One (1) year experience leading or supervising a team of ten or more (10+) people

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• BA/BS Bachelor's Degree in Business Management, Hospitality, or related field
• Two (2) years' experience in a medium to large call center environment
• One (1) year leading virtual teams
• Knowledge of and experience with Hilton Hotels and Hilton Honors products and services
• Knowledge of business mathematics, including calculating percentage changes and averages/weighted averages
• Working knowledge of Microsoft Excel, including understanding/manipulating spreadsheets

What is it like working for Hilton?

Hilton is the world's leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.