Coordinator, OTC Hotel Accounting
***The location for this position is in Memphis, TN***
This is your chance to be part of a Finance Team that is a critical business partner that manages all global activities related to financial performance, accounting, tax, forecasting, risk management, and asset management. As a Coordinator, OTC Hotel Accounting on the team reporting to the Team Lead OTC Hotel Accounting, you will focus on handling incoming Help Desk calls, emails, and voicemails to resolve accounts receivable and guest (transient) disputes, updating payments received from Group Catering and Event Sales clients in the advance deposit database, processing guest refunds, and some collections, when needed.
HOW WE WILL SUPPORT YOU
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
- Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through our Employee Assistance Program
- Paid Time Off (PTO)
- Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- Provide research support for Accounts Receivable (AR) or guest (transient) disputes and compile supporting documentation
- Engage hotel teams to assist with identifying issues, resolving disputes, and obtaining client information as needed
- Engage your Team Lead to resolve if adjustments are required
How you will collaborate with others:
- Engage your Team Lead to resolve if adjustments are required
- Develop coordinated and positive collaborations with other finance and corporate departments
What projects you will take ownership of:
- Research and respond to information requests from internal departments and management
- Support special initiatives as advised by leadership
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
- Two (2) years of work experience
- Knowledge of business mathematics, including calculating percentage changes and weighted averages
It would be useful if you have:
- BA/BS Bachelor’s Degree
- Fluent in English & Spanish, both written and verbal
- Core understanding of Microsoft Excel, including manipulating spreadsheets
- Call Center experience
- Hospitality background
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.