Coordinator, Lead Management RMCC Americas

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Support Sales Specialists and Leadership by managing all administrative tasks of the Sales process, from lead retrieval to group actualization.

• Monitor lead channels and support Sales Specialists to ensure that responses are following Hilton standards.

• Compile, collect, and disseminate necessary reports to facilitate improved response time and metrics to evaluate performance.

• Process contracts after groups are confirmed: including building group SRPs, creating individualized booking links, and notifying the hotel groups are ready to book.

• Research and input actuals monthly to record the production and revenue generated per group.

• Ensure Delphi.fdc is up to date according to Hilton best practices, hotel specifics, and available group information.

How you will collaborate with others:

• Review and respond to direct requests from Hotel Leaders and on-property Sales Teams.
• Provide support for LMS Specialists, leadership, clients, and hotel property team members.
• Attend pod meetings with other LMS-Coordinators and larger team meetings.

What projects you will take ownership of:

• End of year audits to include sales system settings, reporting changes, and general adjustments.
• Ad hoc project support for both internal and external stakeholders.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• One (1) year of professional work experience
• Proficiency with quickly learning new programs
• Proficiency with MS Excel, Word, PowerPoint and Outlook

It would be useful if you have:

• Experience in hotel sales, revenue management, data management, reservations, or front office operations field
• Experience working with Hilton systems (OnQ R&I, Delphi,etc)

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.