Team Member Restaurant Coordinator
A Team Member Restaurant Coordinator is responsible for making MEs feel at home by providing a warm welcome, assisting them in seating, and offering a warm farewell. They will assist in any way possible to ensure the guest is completely satisfied.
What will I do?
As a Team Member Restaurant Coordinator, you will be responsible for serving guests in a friendly, timely, and efficient manner to provide an excellent guest and member experience. The Coordinator is also required to have extensive menu knowledge. Specifically, they will be responsible for performing the following tasks to the highest standards:
- Handle Team Member inquiries in a friendly, timely, and efficient manner.
- Ensure familiarity with the menu and all products.
- Follow proper reporting procedures in case of problems.
- Apply Hilton grooming standards, including the uniform dress code, cleanliness, and personal hygiene.
- Assist callers courteously and promptly, taking legible and accurate messages and delivering them to the appropriate person without delay.
- Familiarize yourself with the restaurant's seating arrangements.
- Comply with hotel safety regulations, fire regulations, and all health and safety legislation.
What we're looking for:
A restaurant coordinator who can represent the Hilton brand and provide exceptional customer service. To be successful in this role, you must possess the attitude, behavior, skills, and values described below:
- Positive attitude
- Excellent communication skills (both written and verbal)
- Commitment to service excellence
- Impeccable appearance
- Flexibility to adapt to various work situations
- Ability to work independently and as part of a team
- We also value the following skills and characteristics:
- Experience in the restaurant industry
- Knowledge of food safety standards
What's it like to work at Hilton?
Hilton is the world's leading hospitality company, with a wide range of accommodations, from luxury hotels and resorts to mid-market hotels and extended-stay apartments. For nearly a century, Hilton has provided business and leisure travelers with the best in lodging, service, amenities, and value. Hilton is dedicated to continuing its tradition of delivering exceptional guest experiences across all its brands. Our vision of “illuminating the world with the warmth of hospitality” unites us as a team to create extraordinary experiences around the world. And our amazing employees are at the heart of it all!