Complex Sales Manager - Embassy Suites by Hilton South Florida Complex

The Embassy Suites South Florida Complex is looking for their next Complex Sales Manager to join their team. Hotels included in the complex is the Embassy Suites by Hilton Fort Lauderdale 17^th Street, Embassy Suites by Hilton Deerfield Beach Resort & Spa and Embassy Suites by Hilton Miami International Airport

 

The headquarters office for sales is based out of the Hilton Fort Lauderdale 17^th Street, centrally located just blocks from Port Everglades and the Broward County Convention Center. This hotel has 361 guestrooms and 13,000 sf. of flexible meeting space. The Embassy Suites Deerfield Beach was recently renovated in 2024 with 244 guestrooms and 9,000 sf of flexible meeting space while the Embassy Suites by Hilton Miami International Airport has 318 guestrooms with 12,247 sq ft. of flexible meeting space.  

 

Our ideal candidate will have a minimum of 2 years’ experience and possess strong knowledge of hotel group sales, with a proven track record of converting group leads to successful bookings. They demonstrate creativity and enthusiasm in showcasing the hotel to potential group clients and have at least one year of experience or equivalent knowledge in group sales.

 

Shift Pattern: Typical office hours of 8:30AM – 5:00 PM with required flexibility to adjust schedules for early mornings or late evenings on all days based on assigned groups.

 

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

·       Access to pay when you need it through DailyPay

·       Medical Insurance Coverage – for you and your family

·       Mental health resources including Employee Assistance Program

·       Best-in-Class Paid Time Off (PTO)

·       Go Hilton travel program: 100 nights of discounted travel

·       Parental leave to support new parents

·       Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*

·       401K plan and company match to help save for your retirement

·       Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount

·       Career growth and development

·       Team Member Resource Groups

·       Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

 

 

What will I be doing?:

The sales office in a hotel is a fast-paced, ever-changing environment and is a true launching pad for those who aspire to grow their careers in hospitality. 

 

Specifically, you would be responsible for performing the following tasks to the highest standards:

·       Research, solicit and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams, to meet and exceed lead generation goals.

·       Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relations with assigned accounts. Consistently strives to maximize revenue and profitability for all hotel revenue streams.

·       Develop a business strategy by analyzing historical, current and future hotel and market trends, implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals. 

                                                                  This role requires strong sales, communication, and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate and secure new revenue for the hotel.   

·       Customer and Account Management - Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent.

·       Prospecting - Demonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy.

·       Negotiations - Understand the customer and the business leaders expectations. Adapt to a changing market.

Customer and Account Management:

·       Actively engage with Hilton Worldwide Sales, Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel.

·       Develop and execute plans to engage in outside sales calls, industry tradeshows and customer events.

·       Develop, execute and communicate a monthly, quarterly and annual business plan for a designated market.

·       Maintain up to date pipeline of business opportunities that will meet the short and long-term business objectives for the designated market.

·       Represent hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts.

·       Conduct site inspections through masterful story telling with prospective and existing customers based on their individual needs.

·       Coordinate customer specifications (including room, food and beverage and meeting space requirements) via identified lead management system. Enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards. 

Prospecting:

·       Research, solicit and generate new leads for business opportunities through database research and proactive sales efforts, maximizing new room revenue and meet and exceed lead generation goals.   

·       Create and execute plan to shift share from your competitors.

·       Engage in outside sales activities to uncover needs, build relationships and to win new business.

Negotiations:

·       Negotiate contracts and commission agreements with end-user customers and intermediaries.

·       Provide solutions that both achieve and protect the financial goals of the hotel while strengthening relationships with customers.

·       Engage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed. 

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