Complex Hotel Manager - Embassy Suites Orlando International Drive and DoubleTree Orlando Disney Springs
Step into a leadership role that’s twice as rewarding!
As Complex Hotel Manager, you’ll oversee two iconic Orlando properties — Embassy Suites Orlando I Drive and Doubletree Orlando Disney Springs one at the heart of International Drive’s convention corridor and one nestled within the magic of Disney Springs®. This role offers the opportunity to lead diverse teams, drive performance across both business and leisure segments, and deliver exceptional guest experiences under two powerhouse Hilton brands.
What Will I Be Doing?
You’ll serve as the top on-site operator for both properties, leading daily hotel operations, guest experience, and financial performance in the absence of a General Manager. Partnering closely with ownership and corporate leadership, you’ll guide department heads, inspire team culture, and ensure brand standards, profitability, and quality remain at the forefront.
Key Responsibilities
- Oversee hotel operations including rooms, food & beverage across both properties
- Manage P&L, budgets, and revenue strategies to maximize profitability
- Drive guest satisfaction, service excellence, and brand quality compliance
- Lead and mentor teams to foster collaboration and accountability
Partner with owners and corporate on strategy, performance, and reporting
Property Snapshot
- Embassy Suites by Hilton Orlando International Drive Convention Center
- 246 spacious suites with separate living areas
- 11,000+ sq. ft. of flexible meeting and event space
- Prime location near the Orange County Convention Center and ICON Park
DoubleTree Suites by Hilton Orlando – Disney Springs® Area
- 236 all-suite accommodations – the only all-suite hotel in Disney Springs®
- 5,000 sq. ft. of meeting and event space
- Walking distance to Disney Springs® shopping and dining district
What are we looking for?
Basic Qualifications:
· Minimum 2 years of experience as a department head
· Strong background in Rooms or Operations
· Proven leadership experience at a property generating $10M or more in annual revenue
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
- Medical Insurance Coverage – for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs