Complex Director of Housekeeping and Laundry - Hilton San Francisco Union Square/Parc 55 Hotel
Hilton San Francisco Union Square and Parc 55 San Francisco - a Hilton Hotel are seeking a Complex Director of Housekeeping and Laundry to lead our high-performing teams across two big box, union hotels. With over 2,900 rooms combined and a robust in-house laundry operation, this is an incredible opportunity to oversee large-scale operations and drive excellence in both guest service and team culture.
We’re looking for a strategic and hands-on leader who thrives in a fast-paced environment, inspires large teams, and brings experience managing union workforces. If you're passionate about creating a welcoming and pristine environment at scale, this is the role for you.
We’re looking for a strategic and hands-on leader who thrives in a fast-paced environment, inspires large teams, and brings experience managing union workforces. If you're passionate about creating a welcoming and pristine environment at scale, this is the role for you.
The Complex Director of Housekeeping and Laundry is responsible for leading and overseeing all housekeeping operations to ensure exceptional cleanliness, product quality, and service standards across the hotel. This role plays a key part in supporting the hotel’s commitment to outstanding guest experiences and sustained financial performance.
What will I be doing?
As a Complex Director of Housekeeping and Laundry, you would be responsible for directing and administering all Housekeeping operations for Hilton San Francisco Union Square and Parc 55 San Francisco - a Hilton Hotel to ensure the overall cleanliness and product quality of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Ensure and maintain cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms in accordance with federal, local and company health, sanitation and safety standards
- Lead, direct and administer all Housekeeping operations to include, but not limited to, of systems use and management, budgeting and forecasting, inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Recruit, interview and train team members
- Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations
- Participate in the coordination of rehabilitation and capital improvement projects in partnership with Property Operations and other departments
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What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!Salary Range: $130,000 - $150,000
EC Position - Bonus Eligible
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.