Communications Specialist
***This role is based at one of our corporate offices in Memphis, TN, McLean, VA, or Dallas, TX**
This is your chance to be part of a Customer Care Team that is revolutionizing human hospitality in a digital world. As a Communications Specialist, you will support internal communications initiatives focused on informing and engaging all Hilton Reservations and Customer Care (HRCC) Team Members. On the Shared Service team reporting to Manager, Content and Communications, you will partner with Global Communications, HRCC, and internal partners to understand the communication needs and desires of our team and help create relevant, informative, and engaging communications, and events.
HOW WE WILL SUPPORT YOU
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
- Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through our Employee Assistance Program
- Paid Time Off (PTO)
- Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- Manage a variety of simultaneous communications projects containing complex content, delivering customized messaging that resonates with a diverse global audience
- Create and publish informative and engaging communications and visual content on internal communication channels
- Author multiple communications including newsletters, memos, PowerPoint presentations, videos, and SharePoint sites using the appropriate tools and channels
- Develop new standards and systems while maintaining Communications Team resources
- Follow digital communications standard processes and style guides to write easily digestible literature
How you will collaborate with others:
- Collaborate with partners across the organization as a whole
- Collaborate with Manager to produce impact-focused communications for HRCC leaders, including regular intranet posts, updates, and town halls
- Be a change leader that identifies creative solutions, drives multiple strategic transformation initiatives, and instills confidence and motivates amongst all Team Member levels
- Support leader communications, ensuring accuracy, integrity, clarity, and business goal alignment, objectives, and themes
What projects you will take ownership of:
- Internal communications including newsletters, memos, PowerPoint presentations, knowledge base articles, videos, micro-learnings using the appropriate tools and channels
- Plan and lead events such as leadership meetings and town halls
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
- One (1) year in a communications role
- Proficient in developing clear and compelling communications, both verbal and written
- Multimedia communications experience, including style guide usage, copywriting, and graphic design
- Experience authoring, editing, and managing internal communications
It would be useful if you have:
- Bachelor's degree or completed coursework in Communications, English, Journalism, or Marketing
- One (1) year of experience in an internal communications role
- Two (2) years of experience writing for digital platforms
- Experience with Canva, Camtasia, or other video editing and design software
- Awareness of writing style guide usage and editing
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.