Commercial Executive – Customer Engagement HSM (m/f/d)

Join Our Team as a Commercial Executive – Customer Engagement HSM (m/f/d) in Frankfurt!

About Hilton Supply Management: 

Hilton Supply Management (HSM) leverages its expertise to forecast and manage the supply chain for over 15,000 hotels, including 8,000 non-Hilton-branded properties. HSM negotiates competitive contracts with top suppliers, ensuring significant savings for our hotel partners.

Position Statement: 

Reporting to the Sr. Manager Customer Engagement North & Central Europe, you will work closely with the Regional Procurement Manager Germany and team. Your role involves business development and account management, driving scale and revenue for Hilton.

Position Summary: In this role you will

Focus on Account Management and Business Development (65%)

• Visit partner hotels to realize savings using HSM’s suppliers.
• Serve as the first point of contact for clients.
• Develop and maintain relationships with stakeholders.
• Explore opportunities for new and existing customers.
• Onboard new hotels and ensure familiarity with suppliers and purchasing software.
• Monitor participation in Hilton Programs to drive scale, savings, and revenue.

Data Management (15%)

• Gather data from various sources like Salesforce and BirchStreet.
• Maintain systems and procedural documentation.
• Assist with onboarding new customers and evaluating accounts.

Administrative & Support Activities (20%)

• Provide project and admin support to the Supply Management team.
• Conduct training and implementation of Birch Street for new properties.
• Assist with scheduling meetings and preparing support materials.

Successful candidates 

• Are experienced in account management, preferably in the hospitality industry.
• Have excellent communication skills in German and English.
• Are results-driven, ambitious, and motivated.
• Have strong interpersonal and relationship-building skills.
• Are proficient in Excel and quick to learn new programs.
• 30% to 40% travel required, mostly across Germany.

Our Offer:

• Flat hierarchies and direct communication.
• Flexible working hours and remote work options.
• Extensive employee discounts and access to Hilton University.
• Competitive salary and benefits, including worldwide accommodation options.

Apply now to be part of our dynamic team and help us continue to set the standard in hospitality!