Cluster Revenue Manager

What will I be doing?

As a Cluster Revenue Manager, you would be responsible for performing the following tasks to the highest standards:

• Manage and lead the Team through day-to-day operations, as well as strategically guide the Revenue department to achieve Team and organisational goals 
• Ensure yield exemptions are investigated and analysed and new business opportunities are identified 
• Gather and analyse statistics, yield information and all other relevant information in order to identify potential new business, markets and trends, and to minimise risk 
• Prepare a three-month market segment outlook and maintain on a daily basis by monitoring actual results versus forecast for plan achievement 
• Complete and analyse month-end reports 
• Outline risks and opportunities relative to meeting rooms versus Guest room availability to present at weekly meetings 
• Record and analyse all refused, lost, cancelled and waitlisted business for both Guest rooms and Conference and Banquet (Conference and Banquet) meeting space 
• Ensure effective information gathering and analysis is conducted in order to identify and maximise on all possible opportunities and minimise any risks 
• Ensure Team Members have current knowledge for all relevant processes, policies and promotions, as necessary, to perform their duties 
• Manage staff performance in compliance with company policies and procedures 
• Recruit, manage, train and develop the Revenue Team

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline

If your values match ours, we are also looking for your ability to;

• Adapt quickly to different situations;
• Exude bags of energy and enthusiasm in working as part of a team.
• Knowledge of local market
• Knowledge of hospitality
• Passion for sales and for achieving targets and objectives
• Degree level qualification in a relevant field