Cluster Luxury Sales Manager
Cluster Luxury Sales Manager
A Cluster Luxury Sales Manager analyses local and international market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. This position is mainly focused on the Luxury Consortia, developing strategies and actions to drive performance of the segments for both hotels.
What will I be doing?
As Sales Manager, you will analyse local and international market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Oversees for the performance of Luxury Consortia of both properties.
- Analysis local and international market trends and competitor activity to identify business leads.
- Develop customer accounts and travel to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams.
- Negotiate room rates/packages with Travel agencies.
- Increase consortia account mix.
- Support the execution of marketing plans across the segments.
- Participation on strategy meetings to provide deeper insights of the segments, opportunities and risks to adjust actions as required.
- Work within current business strategies and recognizing potential opportunities.
- Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs.
- Attend Sales events, VIP site and Fam Trips, as required.
- Produce accurate and timely reports that meet the needs of the Cluster Director of Luxury Sales and senior management to include the reporting of appointments, calls made and business leads.
- Answer customer queries in a prompt and professional manner.
- Manage staff performance in compliance with company policies and procedures.
- Train and develop the Sales team as required.
What are we looking for?
A Cluster Luxury Sales Manager serving Conrad and Waldorf Astoria brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Positive attitude and good communication skills.
- Commitment to delivering a high level of customer service.
- Excellent grooming standards, oriented to Luxury hotels representation.
- Flexibility to respond to a range of different work situations.
- Ability to work under pressure and under own initiative.
- Experience in a sales role with a proven track record of results.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in Luxury Hotels (mandatory).
- Fluent English and Spanish, both written and spoken (mandatory).
- Knowledge of local and international Consortia.
- Passion for sales and for achieving targets and objectives.
- Degree-level qualification in a relevant field.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
