Cluster Account Manager - MICE

What will I be doing?

As a Cluster Account Manager – MICE, specifically, you would be responsible for performing the following tasks to the highest standards:

• Finding out new accounts, developing relations with the existing ones and bringing new leads.•
• Ensuring the accounts and the bookers are contacted for all group and meeting leads in coordination with Group Sales and Private Functions.
• Following up the latest subjects in political and economic areas as well as corporate, government agency information, the businesses in other hotels and possible business opportunities
• Making at least 20 sales calls in a week mainly in Istanbul, if necessary in other cities
• Bringing at least monthly 10 group leads to the Cluster hotels
• Attending sales related events (i.e. customer invitations, sales blitz, road shows etc.)
• Finding at least 2 new accounts in a month• Selling and promoting the F&B outlets, carpark, Health Club and Laundry to the clients (Total account Management)• Updating the clients for the new products and developments
• Being aware of the budget, forecasts and objectives of Istanbul Cluster and plan and execute their sales processes and reach the objectives.
• Participating the hotel, regional and global sales activities (i.e. BBOB, Blitz, HOTZ etc)
• Developing new ideas and tactics to increase the sales performance of the team• Getting daily Catering Production reports; checking the market segments, new offers and new conversions.
• Contacting with the bookers and the accounts to follow up a group lead and sharing the updated information with the Group Sales.
• Trying to contact each guests from new accounts or the key accounts in coordination with the Front Office (i.e. collecting business cards at check in, creating opportunities for meeting the guests at arrival or departure)
• Assisting the reservation office to confirm the individual reservation requests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline