Chief Concierge
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- 5 days ago Post Date
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- HOT0CD0S Requisition #
Before you get started…Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members! And Hilton was voted the #1 Best Workplace in Australia in 2025 according to Great Place To Work!
Why you will love working for Hilton!
· 110 exceptionally discounted travel nights per year for you, your friends or family to enjoy at any of our 9000+ hotels located in 141 countries and territories around the world.
· Discounts of up to 25-50% on products and services in participating Hilton outlets
· Extensive range of career development opportunities including access to Hilton University training, offering more than 3000 free learning programs
· Bonus Annual Leave days after 2 years
· Unwavering focus on creating an inclusive environment offers growth opportunities, is driven by purpose, and allows team members to bring their best, most authentic selves to work.
ABOUT HILTON SYDNEY
Iconic 598-room Hilton Sydney is located in the heart of Sydney’s CBD and is steps from Town Hall station and the QVB Light Rail stop. Amongst our operations, we are home to signature restaurant glass Brasserie, heritage listed Marble Bar and we are the leading destination for Conferences & Events with one of the largest conferencing spaces in Australia.
The Chief Concierge manages Concierge team members in order to provide special assistance and information about local area attractions to customers and patrons, offering a wide selection of choices and alternatives to ensure guest satisfaction in line with Hilton and hotel policies and procedures.
What will I be doing?
As the Chief Concierge, you will be responsible for performing the following tasks to the highest standards:
• Develop all luggage related procedures and ensure that they are well followed by the Concierge / Transportation staff.
• Ensure all information is updated and available for easy access for all Front Office team member.
• Ensure that the Director of Front Office, Assistant Front Office Manager are updated of any problems or difficulties encountered, so that assistance is obtained.
• Train all Concierge team member in accordance with hotel standards, appraise their performances, recommend promotions or transfers and handle disciplinary actions.
• Ensure proper reception of Hilton Honors members as well as other customers at the airport for both arrival and departure.
• Give recommendations on hotel operations when opportunities arise to improve services, increase revenue or reduce costs.
• Ensure that all Concierge team members are up to the grooming standards set by the Management.
• Set team goals in consultation with team members according to hotel / department goals, policies and practices.
• Maintain good personal presentation, adhering to hotel and Hilton standards.
• Ensure that all reporting and servicing deadlines are met on a timely basis.
• Adhere to the hotel’s security and emergency policies and procedures.
• Understand local tourism culture and city profile to provide considerate service to guests.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
• Adhere to the hotel’s security and emergency policies and procedures.
• Understand local tourism culture and city profile to provide considerate service to guests.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
What are we looking for?
A Chief Concierge serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour’s, skills, and values that follow:
• Secondary school education and above.
• At least 3 years in a managerial level position in Concierge operation.
• Fluent in English to meet business needs.
• Appreciate Hilton culture.
• Good character and ethics.
• Strictly obey the relevant laws and regulations, internal policies and implementations.
• Strong sense of principle, professional management ability, a good team player, excellent interpersonal skills, sense of decency, honest and reliable.
• Have a strong sense of responsibility and learning ability.
• Hotel management experience preferred,
• Member of the Golden Key Association preferred.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!