Catering and Events Manager - DoubleTree by Hilton Alana Waikiki Beach
Join Our Team at DoubleTree by Hilton Hotel Alana Waikiki Beach!
Located at the edge of Waikiki just steps from world-famous Waikiki Beach, the Royal Hawaiian Center, and Ala Moana Center our hotel offers the perfect blend of work and paradise. In addition, you will find the Aloha spirit throughout every corner of our property!
As a Catering and Events Manager, you will create unforgettable experiences in and lead the charge in soliciting, proposing, contracting, and servicing events from intimate gatherings to grand celebrations while ensuring exceptional service and profitability.
Ideal candidates will possess the following:
- Minimum of two (2) of hospitality leadership experience years at manager level
- Working knowledge of Delphi.fdc or similar property management systems
- Sales or catering experience (hotel or private events such as country clubs)
- A strong closer with negotiation skills and sales savvy
The annual salary range for this role is $65,000-72,500 and is based on applicable and specialized experience and location.
Sales Incentive
Hilton offers a best-in-market SIP (Short-Term Incentive Plan) to our Sales, Catering & Events teams to reward our employees for their contributions to our company’s financial success. The Plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives, meaning multiple opportunities to earn a payout.
The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
- Medical Insurance Coverage – for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program
- Complimentary Meal on shift
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications*
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
What will I be doing?
As Catering and Events Manager you responsible for soliciting, proposing, contracting, and servicing the hotel's meeting space, food & beverage, services, and facilities to prospective clients and customers in the hotel's continuing effort to deliver outstanding service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards.
- Solicit and respond to customer inquiries regarding the purchase of food and beverage, meeting space, and ancillary services from the hotel.
- Searching for new business opportunities, qualifying leads, and soliciting potential clients.
- Proposal and agreement negotiation, creation, and execution for meeting rooms, services and food & beverage.
- Develop strategies to meet or exceed established goals.
- Maximize revenues and control expenses through effective negotiation of prices, services and accurate forecasting.
- Creates Banquet Event Orders, Banquet Checks, Diagrams, Estimates, and all other appropriate documentation to ensure logistics are planned properly.
- Ring Banquet Checks, Collecting Deposits, Payments, and Balancing Client Accounts.
- Communicates details to respective departments and team members so their specific roles in the execution of meetings, events and services are clearly understood.
- Conduct property tours to promote facilities and services.
- Responsible for customer satisfaction ensuring customer loyal.
- Respond to internal and external requests in a timely, friendly and efficient manner.
- Participates in all relative internal and external meetings deemed necessary.
- Update Delphi system with client documents, calls, emails, and financial information.
- Performs other duties and responsibilities as assigned or required.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all! #LI-JL2
