Breakfast Manager

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. 

Conrad London St James is one of Hilton’s three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.

A World Of Rewards

• Yearly Salary: £35,000 plus an expected average annual service charge likely to be between £5000 - £8000
• A global travel program for team members
• Uniforms
• Meals whilst on duty
• To be part of a fabulous team

The hotel located in the heart of Westminster, as well as 256 beautifully appointed bedrooms our outlets within the hotel offer its teams the opportunity to join exciting food and drink concepts, with the standards and luxury service Conrad is famous for. Supported by celebrity chef Sally Abe, they consist of: 

• The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub 
• The Hedgerow, the hotel’s first cocktail bar, which takes inspiration from the beauty of the traditional British countryside 
• The Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques 
• The Orchard, for afternoon teas and lighter meals 
• The Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service.
• Seven Meetings & Events Spaces, perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James.

What will I be doing?

• Shifts generally starts at 6am.
• Manage the food and beverage service to consistently meet high standards as defined by the hotel and Hilton brand standards
• Lead by example by being present on the floor throughout service
• Effectively control the flow of customers and the interaction between the front and back-of-house throughout service
• Look for opportunities to recognise & wow the guests
• Handle all customer inquiries in an appropriate and professional manner
• Accurately manage all transactions during service
• Work with your team to continually improve guest satisfaction

 

What are we looking for?

• Previous experience in organizing food and beverage service
• Experience in leading a team
• Ability to demonstrate delegation skills
• Flexibility to respond quickly and positively to a range of work situations
• A passion for developing others to be part of a winning team
• Someone who loves an early start to the day