Bellperson - Hilton Aruba Caribbean Resort & Casino
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- 2 days ago Post Date
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- HOT0C71I Requisition #
What will I be doing?
As a Bellperson, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Escorts arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. Acquaints each guest with room and features.
- Retrieves guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room. Navigates bell cart through public areas, guest room corridors and to elevators.
- Escorts customers to accommodations, visually inspects room, telephone, and deficiencies such as towels to housekeeping immediately. Points out room features and directory for reference.
- Listens and responds to guest inquiries using a positive, clear speaking voice.
- Answers questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
- Organizes and store luggage as necessary in a designated area.
- Greets customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies.
Supportive Functions:
- Delivers morning newspapers, Zip out Checkout packets, mail, packages, faxes, etc. to specific guest rooms.
- Cleans and polishes carts and other equipment used in the department.
- Answers the Bell desk phone and provide information as needed.
- Reads and matches luggage tags, write claim tickets and detach portion to give to guest.
- Other duties as assigned.
Physical Activity:
Standing – Constant
Sitting – Rare
Walking, Climbing Stairs – Constant
Crouching, Bending, Stooping – Frequent
Reaching and Grasping – Frequent
Near and Far Vision – Constant
Hearing and Talking – Constant
Lifting/ Carrying up to 50 lbs. - Frequent
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality, Productivity, Dependability, Customer Focus and Adaptability
Education:
- Lower Vocational Education (Educacion Profesional Basico) or equivalent required.
License/ Certificates:
- CPR certification and/or First Aid training preferred.
Languages:
- English, Papiamento, Dutch and Spanish.
What will it be like to work for a Hilton Brand?
Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its 18 global brands, which include Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2Suites by Hilton, Hilton Grand Vacations, Tapestry Collection by Hilton, Motto by Hilton, LXR Hotels & Resorts, Signia by Hilton, Canopy by Hilton, Conrad Hotels & Resorts, Tempo by Hilton, Curio Collection by Hilton. The company also manages the world-class guest reward program Hilton Honors®.
At Hilton, our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all! Come and be a part of our team!