Associate Workplace Services
***This role is based at our corporate office in Dallas, TX***
This is your chance to be part of a Corporate Human Resources team at a top global hospitality company! As an Associate within our Workplace Services team, reporting to the Senior Manager, Workplace Services, you will support projects including providing in-office support and ensuring the effectiveness of soft services for Team Members and guests; including restocking breakrooms, receiving and delivering packages/mail, and supporting the receptionist as necessary.
HOW WE WILL SUPPORT YOU
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
- Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through our Employee Assistance Program
- Paid Time Off (PTO)
- Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. Hilton’s leadership development framework focuses on developing skills and business insight through a range of programs and approaches to meet varying learning needs and preferences.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- Provide in-office support and ensure the effectiveness of soft services for Team Members and Guests; including restocking breakrooms, receiving and delivering packages/mail, and supporting the receptionist as required.
- Monitor the condition of the space through the performance of morning walkthroughs, monthly seating audits, and bi-annual maintenance inspections.
- Provide conference services support by ensuring the continuous operation of conference room technology, setting up training rooms, and working with internal and external partners to correct deficiencies.
- Respond promptly to building service and maintenance requests through ServiceNow ticketing system.
- Support the Safety and Security program by communicating with building occupants during emergencies.
- Partner with the Global Real Estate and CapEx Project Team on building improvement and capital expenditure projects.
- Work with the Team Member Engagement, DE&I and Recognition Teams, as well as, external vendors to bring in office events at the Addison office to life.
- Support Team Members by working with internal teams, vendors, and building management to deliver a frictionless in-office experience.
- Lead the onboarding process for Team Members and Contractors.
- Manage access credentials for Team Members, Contractors and visitors.
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
- Two (2) years of work experience in corporate offices and/or facilities management
- Proficiency with Microsoft Office Suite
- Ability and interest in learning new technology
- Strong problem-solving skills
- Hospitable demeanor and professional attitude
- Be able to work in the Dallas office daily as scheduled
It would be useful if you have:
- Prior experience handling service requests through ServiceNow
- Experience with CollectiveView or other Integrated Workplace Management Solutions
WHAT IT IS LIKE WORKING FOR HILTON
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. Hilton’s commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance our effectiveness in attracting Team Members, customers, corporate partners, and owners.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.