Associate Technology Field Services Manager

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Ensure that the implementation and upgrades of major systems are completed on time and within budget, with minimal impact on hotel operation by providing end-user training, support, and assistance.
• Evaluate property needs / technology solutions to improve profit, operations, and guest experience, and ensure Hilton technical standard is implemented in regional properties.
• Prepare a status report of all technical and operational activities and participate in corporate, property departmental, and operations meetings.
• Advise on, maintain, and support property infrastructure, including servers, backups, property LAN and WAN, telecom systems.

How you will collaborate with others:

• Work within the IT Capex budget of each property as approved by the ownership and regional IT leadership.
• Work with Hilton Support Technology Center (HTSC) and all vendors to ensure the resolution of IT challenges and outages.
• Manage the support calls initiated by HTSC or vendors for systems and applications not supported by HSC Serving as onsite contact for HTSC or vendors.

What projects you will take ownership of:

• Onboard Team Members and deploying technology tools.
• Maintain documentation for each managed property in the region.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Professional work experience in Technology or related field
• Experience working in IT field support, desktop support, or an onsite technical support environment
• IT field (Telecom, Technology) experience in the hospitality, retail, or related industries
• Travel of approximately 10 percent

It would be useful if you have:

• Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience.
• Three (3) + years of professional work experience in Technology or related field
• Two (2) + years of experience in Hospitality, Operations, and IT support roles
• Experience administering networks in a Windows Server and workstation environment
• Knowledge of network infrastructure, including cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall, and VPN
• Experience with the following Hospitality related core-systems: PMS, POS, Keycard, and PBX

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.