Associate Technology Field Services Technician

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Provide IT and Telecom support to the Diplomat and Southeast Hotel team members.
• Support the hotel with business solutions such as installing, diagnosing, repairing, maintaining, and upgrading all hardware to efficient performance.
• Troubleshoot problem areas promptly and accurately.

How you will collaborate with others:

• Communication and close collaboration with our Field Services Teams Members is critical for success.
• Collaborate and work closely with our Field IT Team within the SE Area.
• Attend weekly scheduled meetings with our entire SE Team and other Field Services team meetings.

What projects you will take ownership of:

• The hotels in the region regularly upgrade High Speed Internet Network, Parking System, POS, Hardware Refreshes, Door Lock Systems and other projects. You will help guide and own parts of all of these at assigned hotels.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Professional work experience in Technology or related field
• Experience working in IT field support, desktop support, or an onsite technical support environment
• IT field (Telecom, Technology) experience in the hospitality, retail, or related industries
• Travel potentially 20% of the time

It would be useful if you have:

• Bachelor’s Degree, or Associate’s Degree plus six (6) + years of Technology related experience, or High School Degree/GED plus ten (10) + years of Technology related experience
• Three (3) + years of work experience in Technology or a related field
• Two (2) + years of experience in Hospitality, Operations, and/or IT support roles
• Cisco or Microsoft certifications
• Experience with the following Hospitality related applications and systems: PMS, POS, Key systems, PBX, Voicemail

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.