Associate GDCM Property Systems Specialist
From smartphone capabilities like Digital Key to connected smart rooms that allow for integrated entertainment, temperature and lighting controls, Hilton’s Global Technology team is responsible for creating the hospitality experience of the future – for our guests, owners and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.
What will I be doing?
As the Associate GDCM Property System Specialist, you will follow the approved implementation processes. You will successfully deploy and install Property, Sales, and/or Revenue systems to our hotel properties globally. You will provide remote/onsite training, system configuration and troubleshooting. You will perform these implementation projects after the handover from the Manager or Senior Associate.
More specifically, you will:
Liaise with the hotel management team about remote/onsite activities, schedules, and trainings.
Execute the following scheduled activities: System Database Build, training, Hardware placement/setup and System interfacing.
Perform system issue resolution by collaborating with the support teams (internal and external) to rectify any support tickets.
Provide communication with other Implementation team members, including shift and task scheduling.
Sign off on projects, providing wrap-up and handover as per the project plan and task list.
Maintain your own development and onboarding plans, working with the Senior Associates and management team to achieve full exposure to all implementation project types.
Attend all internal departmental and training calls, actively participating in information sharing through approved channels.
What are we looking for?
The success in this role will be demonstrated through the following attributes and skills:
Superb communication skills (verbal and written)
Independent work ethic and collaboration skills to work as part of a team
Organisation skills to ensure process improvement and implementation integrity
To fulfil this role successfully, you should demonstrate the following minimum qualifications:
Two (2) years of professional work experience in Technology or related field
Three (3) years of Hotel experience using Property, Sales or Revenue Systems daily
Solid understanding of Hilton’s systems (PMS, CRS, downstream systems) and interfaces
Travel 70% of the time, both domestic and international
Location: Open to major cities with an international airport, due to the significant travel requirements of this role.
Bilingual Mandarin/English speaker, as classroom trainings are conducted in English and Mandarin
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
Bachelor’s Degree, or Associate’s Degree
Consistent record of accomplishments executing Hilton’s standard operating procedures
Shown success in a customer-facing environment (i.e. through satisfaction scores)
Proven track record of accomplishment as a systems installer
What is it like working for Hilton?
Hilton is the world’s leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites our team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!