Associate, GDCM Property Engagement Platform

What are we looking for?

An Associate, Property Engagement Platform serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Effective communication skills both verbally and in writing
• Excellent interpersonal skills to build trust and confidence to motivate and influence others 
• Demonstrate the highest standards of ethical behaviour and absolute discretion with sensitive information
• Ability to take initiative to identify, prioritize and implement actions required to achieve functional goals
• Proactive problem-solving skills including ability to address any issue in collaboration with others, identify and prevent potential problems and develop problem solving skills in others 
• Ability to work well under pressure and effectively handle multiple and concurrent demands
• Ability to collaborate with others and act in an objective manner to stay on track to achieve common goals
• Project management skills including ability to manage details through to completion and ensure deadlines are met
• Experience in technology implementation processes and standards
• Good understanding of property management systems and interfaces
• Experience leading a team of Associates during a technology deployment

To fulfil this role successfully, you should demonstrate the following minimum qualifications:

• Minimum Education: High School/GED
• Minimum Years of Experience: Three (3) years of professional work experience in Technology related field
• Minimum Years of Experience:  Three (3) years of hotel experience using Property, Sales or Revenue Systems daily
• Management Experience (type): None
• Minimum Years of Management Experience:  None
• Any Licenses or Certificates Required: None
• Additional Requirements (i.e. % of travel time, etc.): Domestic and International Travel 80%

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• Minimum Education: Bachelor’s degree; or Associate Degree plus six (6) years of Technology related experience; or High School/GED plus twelve (12) years of Technology related experience
• Minimum Years of Experience: Five (5) years of professional work experience in Technology related field
• Minimum Years of Experience: Five (5) years of hotel experience using Property, Sales or Revenue Systems daily
• Consistent record of executing Hilton’s standard operating procedures
• Solid understanding of Hilton’s PMS, CRS and interfaces
• Shown success in a customer-facing environment (i.e. through satisfaction scores)
• Proven track record of a successful systems installer
• Knowledge in the following: Adobe Illustrator, Basic SQL, JSON, XML, Adobe Acrobat
• Experience in troubleshooting local hotel interfaces or systems
• Bilingual Speaker English and Mandarin or Japanese
• Additional Requirements (i.e. % of travel time, etc.): Domestic and International Travel 80% 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!