Associate Field Services Technology Manager - Oklahoma City

What are we looking for?

We believe the success in this role will demonstrate itself through the following attributes and skills:

• Ability to use network monitoring tools to perform a periodic health check of systems
• Handle and monitor PBX system performance to assure dependable and uninterrupted operation of telephone communications
• Understanding multi-functional business and technology requirements
• Performing preventative maintenance and minor equipment repairs
• Supervising proper controls to ensure hotels follow SOX, PCI, and PABP security requirements
• Ensuring technical objectives and business initiatives are being followed per Hilton standards
• Implementing and running departmental processes and procedures to ensure strategies and directives are in accordance with hotel objectives
• Maintain collaborative partnerships with preferred vendors, corporate IT, ownership, and hotel executives
• Supporting continued professional growth and talent development

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• Two (2) years of professional work experience in Technology or a related field
• Two (2) years of experience working in a help desk or technical support environment

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• Bachelor’s Degree, or Associate’s Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
• Two (2)+ in Hospitality, Operations, and IT support roles
• 1-3 years managing people or teams
• Experience administering networks in a Windows Server and workstation environment
• Knowledge of network infrastructure, including cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall, and VPN
• Experience with these Hospitality related applications and systems: Property Management Systems, Point Of Sales Systems (F&B, spa, parking, etc.), Keycard Systems, Ticketing Systems, PBX, and Voicemail

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.