Associate Field Services Technology Manager
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- This is an onsite hotel-based position in Chicago that may include weekends and holiday schedules as emergencies or projects call for with the assigned Field IT team.
- Interact with hotel team by supporting the technology needs of business operations including attendance of daily Hotel Operations Meetings, and if necessary, assist hotel guests/clients to deliver on Hilton's Customer Promise.
- Manage and action open/active requests or incidents to ensure successful resolution using Hilton's ServiceNow platform including other 3rd-party vendor support processes.
How you will collaborate with others:
- Project management experience implementing and leading departmental processes, procedures, and objectives to ensure success.
- Collaboration that brings positive partnerships with vendors, corporate IT teams, and hotel Team Members.
- Problem solvers, who guide the department's progress and who advise on important issues to facilitate the way we make decisions.
- Supporters of ongoing training and building a Culture of Learning.
What projects you will take ownership of:
- IT CapEx projects for the hotel including network upgrades, server/workstation refreshes and manage hotel technology installations by Hilton approved 3rd party vendors.
- Hotel opening and conversion related projects as needed.
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
- Professional work experience in Technology or related field
- Experience working in a help desk or technical support environment
- Direct experience with hands-on support of computer hardware, servers, telecom, and network equipment
- Luxury hotel operations or equivalent high level customer service experience
- Open to working weekends and holidays
- Travel outside of Chicago up to 10%
It would be useful if you have:
- Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience.
- Three (3) + years of professional work experience in Technology or related field
- Cisco Meraki or network-related certifications
- Applicable Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST
- Experience with the following Hospitality related core-systems: PMS, POS, Keycard, and PBX
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.