Assistant Reception Manager

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!- There is a saying in Glasgow ‘The People Make Glasgow’ and at Hilton Glasgow it is the team that makes it great. We support you, we encourage you, we work together, we are passionate about the Hotel and Guest experience and this is what keeps us here!

Please note the Shift pattern for this role:

11 AM – 7 PM

12 PM – 8 PM

*Night shift when required

Annual Salary: £27,447

A WORLD OF REWARDS

• Free and healthy meals when on duty
• Grow your Career! Your next position could be Reception Manager or Assistant Front Office Manager
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking (depending on availability)
• Discounted Taxi when public transports stop running
• Guest Experience Day after successfully passing probation
• Modern and inclusive Team Member’s areas

What will I be doing?

• Assist with the overseeing of the entire Front Office operation to maintain high standards
• Seek Guest feedback and make operational improvements
• Ensure the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Manage staff performance issues in compliance with company policies and procedures
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

• Previous supervisory experience in Guest Services within the hotel/leisure/retail
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

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