Assistant Front Office Manager - Waldorf Astoria Maldives Ithaafushi

Waldorf Astoria Hotels & Resorts is Hilton’s luxury brand of iconic hotels committed to personal service and culinary excellence in landmark locations around the world. Each property delivers unforgettable experiences and offers a strong sense of arrival with impressive public spaces worthy of hosting history. Guests can expect True Waldorf Service from the moment they reserve their stay to the moment they leave the property doorstep.

Waldorf Astoria Maldives Ithaafushi made a wow debut in 2019 and is already recognized as one of the finest resorts in the world. Sprawled across three islands, the resort is one of the most sizable in the Maldives. It boasts the country’s largest spa, extensive recreation facilities and it’s the Maldives resort with the most culinary choices (an impressive 11 specialty cuisine dining options). Besides its 118 luxurious villas, the resort is also home to an exclusive offering: a private island, the largest in the country which is to be rented out in its entirety.

Once you get a glimpse of this one of its kind resort, you know you arrived in sun-soaked paradise. Luxurious villas act as vast private indoor-outdoor playgrounds, each featuring its own private pool. Everywhere you look, from the standalone villa bathtub to the glass-bottomed floors in the spa’s treatment pavilions, the azure water steals the show.

Are you ready to join our talented and dedicated team at Waldorf Astoria Maldives Ithaafushi and take your career to new heights?

What will I be doing?

Assistant Front Office Manager for Waldorf Astoria Maldives assists the Front Office Manager in all Front Office Operations to ensure profitability by maximizing revenue opportunities, monitors the plan key performance targets to ensure goals are achieved and control costs. Ensures all systems are kept up to date with accurate information and Hilton standards are complied with fully. Develops team, individual skills and performance to the highest possible level. To deliver loyalty program benefits and to promote enrolment of Hilton Honors and quality standards to ensure total guest satisfaction.

In addition, the following knowledge, skills, and abilities are required:

·       Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

·       Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement of our resort experience

·       Ensure regular and VIP Guests are recognized and that the Front Office department operates with a guest centric attitude going above and beyond providing unforgettable experiences.

·       Develops specific goals and plans to prioritize, organize, and accomplish your work.

·       Set departmental objectives, work schedules, budgets, policies, and procedures

·       Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork

·       Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices

·       Maintain good communication and working relationships with all resort departments

·       Monitor staffing levels to meet cover business demands

·       Conduct daily briefings and monthly communication meetings

·       Manage Team members performance issues in compliance with company policies and procedures

·       Recruit, manage, train and develop the Front Office team

·       Comply and have a full understanding of the resort security, fire regulations and all health and safety legislation

·       Act in accordance with policies and procedures when working with front of house equipment and property management systems

·       Assist with the coordination with the local authorities and local parties when is require

• Performs other duties as assigned, requested or deemed necessary by management