Assistant Food and Beverage Manager

JOB PROFILE

ASSISTANT F&D MANAGER

Hilton Malta

 

JOB OVERVIEW The Assistant F&D Manager supports the F&D Manager to run daily F&D operations and create exceptional guest experiences. ·         Are you passionate about excellent food and drink? ·         Can you inspire your team to deliver excellent customer service every time? ·         Do you think breakfast is an important start to the day? ·         As a manager, are you supportive and inclusive?   If so, this role is made for you!

Reporting to: -        F&D Manager Responsible for: -        Restaurant Managers -        Bar Managers -        In-Room Dining Manager -        Banqueting operations   Works closely with: -        Culinary Team -        Stewarding Teams

KEY RESPONSIBILITIES

As Assistant F&D Manager, you will:

 

1.         Commercial Performance

·          Manage daily F&D operations effectively to deliver strong commercial performance, supporting the business plan developed by the F&D Manager

·          Review departmental results with the F&D Manager - including sales, costs, profit margins, covers, guest satisfaction - and implement action plans to improve performance

 

2.       Exceptional Guest Experiences

·          Deliver exceptional guest experiences by maintaining consistently high service standards and product knowledge throughout the F&D operations team 

·          Make sure that food allergies, dietary requirements and guest modifications are treated with absolute seriousness

·          Review and act on guest feedback, taking prompt action to resolve guest complaints and improve guest loyalty

 

3.       Great Working Environment

·          Support the F&D Manager in managing, training and motivating the F&D Operations Team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals 

·          Practice great people management, from recruitment to training to succession planning and recognition

·          Work with the F&D Manager to develop an efficient workforce plan to identify current and future needs based on forecast business volumes, budgets and HR guidelines

·          Assist the F&D Manager to schedule Team Members’ working time efficiently, offering flexibility where possible and minimizing overtime costs

·          Communicate well and often, building great relationships with key stakeholders.

 

4.       Day-To-Day Essentials

·          Manage breakfast operations and in-room dining effectively to give guests an excellent start and end to their day

·          Assist the F&D Manager to make sure opening and closing procedures are carried out correctly at each F&D venue, including financial reports and reconciliations

·          Ensure F&D operations strictly comply with all regulations (including health, safety and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported and corrected  

·          Support the F&D Manager to manage F&D inventory, stock control and purchasing, in line with hotel guidelines

·          Keep up to date with what’s happening in F&D – current and future trends, markets, ingredients, competitors and suppliers – to drive innovation.