Assistant Director of Food and Beverage - Task Force Operations Team
***The location for this position is virtual/remote***
Department Overview: The Task Force Operations team, is a department dedicated to filling staffing gaps and meeting additional staffing needs across North America. Travel is a fundamental aspect of this role, and you'll adapt to various assignments based on your expertise. Flexibility is key as you'll occasionally take on tasks beyond your typical responsibilities to support our hotel clients effectively.
Position Summary: As a member of the Task Force Operations Team, you'll temporarily lead specific hotels, departments, or teams. Collaborate with leadership and functional leads to maintain brand standards, implement effective strategies, and drive success during your assignments. You'll ensure guest satisfaction, financial stewardship, and team member engagement while adapting to evolving scenarios.
HOW WE WILL SUPPORT YOU
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
- Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through our Employee Assistance Program
- Paid Time Off (PTO)
- Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
Key Responsibilities: As the Assistant Director of Food & Beverage, you'll hold a central role in elevating our offerings and bolstering guest satisfaction. Your responsibilities span a spectrum of essential tasks, including:
Staff Management: Lead, train, supervise, and meticulously schedule food and beverage staff/management, meticulously adhering to Hilton's unwavering service standards.
Menu Development: Harness your culinary prowess to craft menus and develop strategies in alignment with evolving market trends. Execute the implementation of novel menus and captivating promotional campaigns, encompassing occasions like holidays and special events.
Operations Oversight: Exercise a vigilant eye over food and beverage outlet operations, swiftly addressing any deviations from our stringent standards. Routinely engage in taste tests to ensure an unwavering commitment to consistent quality.
Guest Interaction: Effortlessly handle guest inquiries and extend an exceptional level of service by accommodating special requests and orchestrating unique arrangements within our food and beverage outlets.
Cross-Department Coordination: Foster seamless collaboration among various departments by partnering with outlet managers. This cooperative effort includes maintaining optimal linen stock to ensure smooth operations.
Data Analysis: Harness the power of computer systems to perform in-depth analyses of forecasts, costs, and revenue reports. Skillfully leverage these insights to guide strategic decisions aimed at maximizing profitability.
Collectively, these core responsibilities underscore your pivotal role in delivering unparalleled culinary experiences, achieving operational excellence, and contributing to the ongoing success of our food and beverage operations.
Safety Requirements:
Prioritize your safety by using provided Personal Protective Equipment (PPE) as needed.
Organizational Relationships:
Supervise positions such as Restaurant Manager, Food & Beverage Manager, Beverage Manager, Banquet Manager, Banquet Beverage Manager, Executive Steward, and Room Service Manager.
Required Skills and Abilities:
Possess comprehensive knowledge of food and beverage operations, including service techniques and guest interaction.
Display proficiency in mathematical calculations, including percentages.
Engage in various physical activities such as sitting, walking, climbing stairs, bending, stooping, reaching, grasping, pushing/pulling, near and far vision, hearing, talking, smell, taste, and lifting/carrying up to 50 lbs.
Communicate effectively in English, both verbally and in writing, to interact with guests and colleagues.
Thrive under pressure and effectively manage stressful situations during high-demand periods.
Navigate moderately complex computer systems to access and input information.
Flexibility in scheduling may be required to accommodate the hospitality industry's fluctuating demands
Experience: At least 5 years of food & beverage operations management (preferred).
Licenses/Certificates: Possess Food Service Sanitation certification. Obtain an Alcohol Service Permit if required by the state. CPR certification is preferred.
Grooming/Uniforms:
Present a neat, clean, and well-groomed appearance in accordance with Hilton's uniform guidelines.
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.
Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, and our travel discount. The annual salary range for this role is $100,000 - $120,000 and is determined based on applicable and specialized experience and location. #LI-REMOTE