Area General Manager, Canada
About the Role
The Area General Manager provides strategic leadership to General Managers and Hotel Managers across an assigned portfolio, guiding operational strategy, commercial and financial performance, culture, talent development, and owner relations. This role partners closely with hotel leadership to set strong business plans, optimize budgets and forecasts, elevate guest satisfaction, and maximize EBITDA, margins, and owner returns.
In addition, the Area General Manager serves as Home Hotel General Manager, leading day-to-day hotel operations with full accountability for service excellence, financial results, brand standards, and team engagement. This leader develops high-performing executive teams, strengthens owner relationships, identifies operational opportunities, and represents Hilton within the community and industry—driving consistent, sustainable performance across the portfolio.
Area Hotels Responsibilities
- Ensure GMs/Hotel Managers have well-constructed business/commercial plans, people/talent strategies and property goals that are set up for success, providing feedback or revising plans as needed.
- Review budgets, forecasts and balanced scorecards of hotels in assigned area portfolio.
- Partner with GMs/Hotel Managers to ensure exceptional guest service levels, hotel environments that engage hotel teams and the maximization of EDITDA, flow through, margins and owner returns.
- Oversee proper controls to ensure maximum financial returns, productivity levels and operations efficiencies are achieved.
- Work with GMs/Hotel Managers to identify hotels in assigned area portfolio with operational opportunities and provide consultation to set direction.
- Work with GMs/Hotel Managers to ensure great owner communications and achievement of owners’ expectations on performance of the hotels.
- Communicate and interact with GMs/Hotel Managers to keep them well informed about the business, market and opportunities to improve results.
- Manage GM/Hotel Manager performance by providing supervision and professional development and addressing any shortfalls through coaching and counselling.
- Encourage representation of Hilton in the communities through civic activity, service organizations and/or professional organizations.
- Attend industry meetings and participate in industry organizations.
Home Hotel Responsibilities
- Lead, direct and manage all hotel operations including but not limited to: hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balance scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guest inquiries and resolving concerns and hotel-wide meeting participation and facilitation.
- Oversee service quality, operational efficiency, guest satisfaction, brand standards, compliance, service and financial measurements.
- Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies.
- Ensure guest and team member satisfaction.
- Monitor and develop team member performance particularly the executive team and department heads, including but not limited to providing supervision and professional development, scheduling, conducting counselling and evaluations and delivery of recognition.
- Serve as primary liaison with hotel owners and corporate entities.
- Build strong owner relations through communication balancing expectation with Hilton and owners.
The Home Hotel for this role is Hilton Toronto. Please click HERE for more information on this property.
What are we looking for?
Basic Qualifications:
- Minimum of 5 years' Hotel General Manager experience with a proven track record leading operations in mid-size and/or big box properties with minimum $50M US annual revenue.
- Demonstrated experience managing labor relations and union partnerships.
- Strong expertise in hotel operations and financial management, with a proven ability to drive revenue, optimize profitability, and manage complex budgets.
- Experience in capital investment planning and revenue strategy, including commercial and group business, with a track record of delivering measurable financial results.
- Ability to cultivate and maintain strategic ownership partnerships, fostering trust through transparency, collaboration, and measurable results.
- Comfortable operating in a complex, high-pressure environment that requires constant prioritization and disciplined time management.
Preferred Qualifications:
- Experience in convention hotel operations.
- Food & Beverage background/experience.
- Hilton brand experience.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Vacancy: This posting is for an existing vacancy.
Location: This on-site role will be based out of the Hilton Toronto Hotel with 30% travel within Canada and the United States required.
Salary Range: $350,000 - $380,000 CAD per annum plus bonus
ACCESSIBILITY
Hilton Hotels and Resorts are committed to providing equality of services, and access to facilities for all our guests. For more information on this hotel’s Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at AODA_Hiltons_In_Canada@hilton.com or call 1-844-217-AODA