Analyst, PTP Process (Finance Function)

What are we looking for?

To fulfil this role successfully, you must possess the following minimum qualifications and experience:

You will be accountable for maximizing the value derived from one Service Now ticketing solution by identifying opportunities to further leverage the Service Now platform to manage other sub processes across the PTP function. Additionally, you will be a key driver in enhancing efficiency by introducing more customer centric functionality such as chat, auto chat and integration with other applications to drive automated standard inquiry response.

Required Qualifications

• Bachelors degree or relevant working experience in lieu thereof
• Relevant analytical work experience including data analysis in finance or financial service high volume, high value transaction processing functions.
• Exceptional critical thinking and both quantitative and qualitative analytical skills with the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Ability to exercise sound judgment and decision making skills to consider the relative costs and benefits of potential actions and to provide recommendations for optimal solutions.
• Excellent written and verbal communication and comprehension skills.
• Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities
• Proficient in MS Excel and Data analysis. Experienced in project management delivery.
• Experience with Oracle PeopleSoft, Blackline, Concur applications would be preferred.

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.