Analyst Loyalty Operations
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- Ensure hotels are reimbursed for hotel rewards, analyze reimbursement reports, critical metrics, and resolve hotel reward reimbursement issues.
- Analyze data and reports in support of Extraordinary Demand Dates, SRPs, Hotel Builds, Reward Reimbursement, Monthly Invoices, meaningful metrics, and Tally.
- Perform quality control to ensure all procedures are documented and incorporated in the appropriate systems (Reward Reimbursement Engine, OnQ Rate & Inventory, and Tally), various processes (Extraordinary Demand Dates and SRP Rules) and materials to improve the overall operation.
- Provide support in preparation for Extraordinary Demand Dates, Hotel Builds, Reward Reimbursement, Monthly Invoices, critical metrics, SRPs, Reimbursement Tiers, implementation of new and/or changes to Terms & Conditions, FAQs, The Source and Brand Standards
How you will collaborate with others:
- Work with the leadership team and multiple cross-functional teams
- Attend weekly team meetings and several quarterly department meetings.
What projects you will take ownership of:
- Build and maintain Terms & Conditions, FAQs, policy and process guidelines for multiple cross-functional teams, Corporate Training, Legal, and HRCC.
- Develop methods to monitor and reduce Program costs through efficient processes and reporting.
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
- One (1) year of professional experience in an analytical role
- Basic Excel understanding (ex. can maintain complex spreadsheets)
- Understanding of basic financial concepts and terminology (ex. calculate percentages)
It would be useful if you have:
- BA/BS Bachelor’s Degree in the Analytical or Management fields
- Hospitality industry experience
WHAT IT IS LIKE WORKING FOR HILTON
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. Hilton’s commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance our effectiveness in attracting Team Members, customers, corporate partners, and owners.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.
