Analyst, HSMx Service Desk

What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills:

• Strong analytical skills and an inquisitive mindset.
• Open-minded, coachable, and dedicated.
• Hands-on experience with hotel operations, supply management, and customer service.
• A proven track record of influencing measurable change and delivering results by coaching others.
• Strong knowledge of supply chain tactics and hotel operations topics.
• Competency in training, facilitation, and consultation to influence behavior change.
• Ability to direct multiple tasks simultaneously as/if required.
• Ability to work across the enterprise with a high degree of diplomacy and collaboration.
• Strong written and verbal communication skills with the ability to listen and communicate goals and expectations.
• Strong interpersonal skills and possession of a full understanding of professional and business ethics.
• Strong command of Microsoft Office and Salesforce.
• Willingness to manage additional projects and assignments.
• Self-Starter, who can adapt to change quickly with positive and optimistic outlook.

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• One (1) year of customer service and/or hospitality-related internship or professional experience

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• BA/ BS Bachelor’s Degree
• Two (2) years of supply chain and hospitality experience

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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