Account Manager
What are we looking for?
We believe the success in this role will demonstrate itself through the following attributes and skills:
- In-depth knowledge of the hospitality/group travel industry
- Strong customer service and communication skills (verbal, written)
- Strong collaborative analytical skills; Excellent time management and organizational skills
- Experience in negotiation skills to improve value for internal and external partners
- Self-starter, well organized, acute focus on detail, and a confident standout colleague, willing to take ownership of responsibilities, and possess a high level of positive energy and drive
- Ability to balance multiple priorities, work well under pressure, and effectively handle concurrent demands to prioritize responsibilities
- Ability to work independently with minimal direction and to work overtime as needed
- Absolute discretion and confidentiality regarding sensitive information
- Can travel as needed for various reasons, including site inspections, customer visits on-site, in-person meetings, customer conferences, etc.
To fulfill this role successfully, you should demonstrate the following minimum qualifications:
- Five (5) years of hospitality sales experience
- Intermediate proficiency in Microsoft Outlook, Word, and Excel
- Travel - 10%
It would be useful in this position for you to demonstrate the following capabilities and distinctions:
- BA/BS Bachelor’s Degree
- Global Account Management experience in hospitality sales
- Experience in Delphi or similar property sales management system
- Experience in Salesforce Customer Management (SFCM)
What is it like working for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.