【ヒルトン沖縄瀬底リゾート】ロビーアンバサダー Lobby Ambassador （シフトリーダー）
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- Mar 17, 2025 Post Date
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- HOT0BFQD Requisition #
ロビーアンバサダーは、お客様とホテル、そしてホテルの各部署をつなぐフロントオフィスチームの一員です。VIPゲストの第一印象に大きく影響するため、以下の業務を最高水準で遂行する責任があります：
VIPゲストのチェックインに先立ち、ゲストの到着報告書をチェックし、ハウスキーピングチームとVIPゲストの部屋割りを調整する。
ゲストをお迎えし、エグゼクティブラウンジやVIPゲストルームへのご案内を含むチェックイン手続きを行う。
ゲストの到着前に、すべてのVIPルームが最高の品質基準を満たしており、リクエストされたアメニティがすべて備わっていることを確認する
VIPゲストの主な連絡先となり、VIPゲストの要件についてホテルの各部門に十分な説明を行う
ゲスト用アメニティの在庫を管理する
ホテルの商品、サービス、価格、特別キャンペーン、毎日のVIPイベントや特別イベントについて最新の知識を維持する
ロビー全体の管理
A Lobby Ambassador Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.
What will I be doing?
As a Lobby Ambassador Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Lobby Ambassador Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
- Native or equivalent level of Japanese skill both in writing and speaking. (Minimum: JLPT N1 Level)
- Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
- Be responsible for special room assignments and suite occupancies
- Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
- Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
- Manage the Guest Relations Desk in the hotel lobby
- Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
- Maintain the inventory of Guest amenities
- Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
必須スキル）
冷静、効率的、組織的で細部にまで気を配れる
優れたプレゼンテーションとコミュニケーションスキル
卓越したレベルのゲストサービスを提供する情熱
VIPゲストに対応する際、前向きな姿勢を保ちながらマルチタスクをこなす能力
コンピューターに精通し、会社のシステムを使いこなせること
ホスピタリティとゲストサービスを重視したプロフェッショナルなマナー
ホテル、レジャー、エンターテイメント部門でのゲスト対応経験
ゲストのニーズに耳を傾け、対応する能力
問題解決の経験
現金取り扱いの経験
日本語が母国語またはそれに準ずるレベルで、文章と会話の両方ができること。(日本語能力試験N1レベル以上）
What are we looking for?
Lobby Ambassador Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Calm, efficient, and organized with great attention to detail
- Excellent personal presentation and communication skills
- A passion for delivering exceptional levels of Guest service
- Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
- Computer literate and able to navigate through Company systems
- Professional manner with an emphasis on hospitality and guest service
- Guest relations experience in the hotel, leisure, and/or entertainment sectors
- Proven ability to listen and respond to demanding Guest needs
- Conflict resolution experience
- Cash handling experience
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!