Remote Sales and Customer Service Representative - Full-Time Nationwide
The success in this role will demonstrate itself through the following attributes and skills:
- You think and act independently, use good judgment, and build rapport with customers.
- You deliver great customer experiences, thrive in a virtual environment, and are invigorated by constant personal interaction.
- You are willing to learn and embrace Hilton values and HRCC tenets, which guide our unique style of service.
- You take ownership, are accountable, and take initiative.
- You are high-energy, positive, and have excellent communication and active listening skills, including speaking, reading, and writing fluently in English.
- You possess strong sales and service skills and can influence customers.
- You have the ability to support a flexible working schedule.
- You can set up job related computer equipment, run various computer programs, troubleshoot, and fix issues independently. You are accountable for downtime related to technology issues and report outages in a timely manner.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- High School Diploma/GED
- Three (3) years' job experience in a consultative customer service oriented and/or sales role
- One (1) year of successfully meeting specific metrics/goals in a performance-driven role, including high customer satisfaction scores, negotiating, overcoming objections, and/or up-selling and cross-selling
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- For work-at-home positions, have previously held a work-at-home job
- Experience with virtual training, which required you to complete self-paced modules
- Prior experience in the hospitality industry
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!